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Returns and Exchanges

 

  • Imad Eduso accepts returns within 14 days of purchase, we’ll offer exchanges on the basis that the pieces are returned unused and undamaged with Labels, Tags, and packaging in good condition with no stains, smells, or tear.
  • For all returns and exchanges, the customer will bear the cost of shipping to us while we pay the cost of shipping the exchanged item to them. 
  • The customer will responsible for ensuring that the item gets to our processing unit
  • For international returns, kindly note that customs charges incurred will not be paid by Imad Eduso. The customer is responsible for covering the cost and in the case where we pay the charges the amount paid will be deducted from the refund amount or store credit. 
  • Once the item for return is received by us, we’ll acknowledge receipt, and only then will we ship the exchanged item to the customer
  • Imad Eduso is NOT liable for replacing missing packages when you are shipping to us. 
  • Imad Eduso does not offer returns/exchanges for custom orders and items bought on sale or at a discount

For other issues with your order kindly contact us by emailing orders@imad-eduso.com

 

Refunds

Imad Eduso does not offer refunds but we can offer store credit for items returned in good condition within the 14 days window

 

Do note, by purchasing on our website you are agreeing to this policy, so please read all carefully and ask for our assistance if required. You can email us on orders@imad-eduso.com