Returns and Exchanges
- Visit our returns center to process your return, only requests from the return center will be treated.
- Imad Eduso accepts returns within 14 days of purchase, we’ll offer exchanges on the basis that the pieces are returned unused and undamaged with Labels, Tags, and packaging in good condition with no stains, smells, or tear.
- For all returns and exchanges, the customer will bear the cost of shipping to us while we pay the cost of shipping the exchanged item to them.
- For all returns, the customer will bear the shipping cost to our processing unit
- The customer will be responsible for ensuring that the item gets to our processing unit
- For international returns, kindly note that customs charges incurred will not be paid by Imad Eduso. The customer is responsible for covering the cost and in the case where we pay the charges the amount paid will be deducted from the refund amount or store credit.
- The total amount refunded with store credits do NOT include shipping fees
- Once the item for return is received by us, we’ll acknowledge receipt, and only then will we begin processing the store credit
- Imad Eduso is NOT liable for replacing missing packages when you are shipping to us.
- Imad Eduso does not offer returns for custom orders and items bought on sale or at a discount
- Imad Eduso does not offer refunds or returns on discounted orders, Clearance Sales, Black Friday Sales, and Flash sales
For returns-related issues kindly contact us by emailing Returns@imad-eduso.com
For Assistance with placing an order kindly contact us by emailing firstname.lastname@example.org
Do note, by purchasing on our website you are agreeing to this policy, so please read all carefully and ask for our assistance if required.